Now serving DME & HME providers across the US

Your back office, automated

Docflow turns the document-heavy work of DME and HME operations — prior auth, intake, triage, submissions — into reliable, auditable automations that run 24/7.

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HIPAA-compliant · BAA included · Built for BrightTree, Brightree, fax, email

Currently running →

PA-4291 UHC Submitting
  • 312 prior auths submitted today
  • 94.7% first-pass approval
  • 17 awaiting payer response
100s
Hours saved per workflow
Days
Live, not months
∞
Unlimited processing

Trusted by leading DME & HME operators

Northgate Medical
Pioneer DME
Cascade Respiratory
Atlas Mobility
Meridian Health
§ 01 How it works

Adapt Docflow to your workflow — not the other way around.

Every DME runs differently. We learn yours, encode it into reliable code, and run it for you. Then we keep tuning.

  1. § 01

    Show us your workflow

    Walk us through how your team handles it today. Screen-share, transcripts, even a quick Loom. We map every branch — including the gnarly edge cases — into a process spec.

    → Typically 2–3 working sessions.

  2. § 02

    We encode it as rules

    Your spec becomes auditable code. Every decision, every payer quirk, every exception path lives in a version-controlled file your team can read and we can update in minutes.

    → Buildtime agents, not runtime guesswork.

  3. § 03

    Watch it run and scale

    Monitor every run with full traces. Adjust rules anytime. Dial volume up at month-end, dial it back after — no overtime, no new hires, no retraining.

    → 24/7. Live in days, not months.

§ 02b See it run

Every run, fully traced — from referral to receipt.

Docflow runs aren't black boxes. Each step is a logged event you can replay, audit, or hand to a payer. The screenshot below is a real workflow — abbreviated, but real.

Run · WF-PRIOR-AUTH · #4291
Approved
  1. intake.parse Referral 4291 · UHC · CPAP
  2. patient.match Anders, M. · DOB 1962-11-04
  3. policy.lookup UHC commercial · prior-auth required
  4. packet.assemble Clinicals + LMN + face-to-face notes
  5. portal.submit UHC portal · receipt #UHC-77831
  6. portal.ack Status: under medical review
  7. portal.decision Approved · auth #A0921-44Q
  8. brightree.write SO 8421 · auth attached
actor:agent → 5 steps · actor:payer → 2 steps · cycle: 38m 09s Live trace

  • Cycle time

    38m 09s

    Most runs complete inside one hour. Some are seconds.

  • Steps logged

    8 / 8

    Actor, payload, timestamp, decision — every one.

  • Retries

    0

    Idempotent design. Failures isolate, never cascade.

§ 02 Coverage

Serving HME providers across every product line.

  • 01

    Sleep

    PAP / BiPAP / titration

  • 02

    Respiratory

    O₂ / nebulizers

  • 03

    Mobility

    Power chairs / scooters

  • 04

    CGM

    Dexcom / Libre

  • 05

    Wound Care

    NPWT / supplies

  • 06

    Supplies

    Ostomy / urological

§ 03 Why Docflow

See how automation compares to the alternatives.

The math isn't subtle. Real numbers from real DME operations — onshore, audit-ready, and faster than any team you could hire.

Option 01

Hire more staff

In-house operators

Cost
$45–65K / FTE / yr
Time to go live
2–4 weeks + ramp
Scales with volume
No — OT or new hires
Accuracy
Varies by person, by day
Works 24/7
Overtime pay
Turnover risk
High — industry ~30%
Visibility & control
You manage the person
Option 02

Offshore BPO

Vendor-managed team

Cost
$15–25K / FTE / yr
Time to go live
4–8 weeks
Scales with volume
Slowly — request more seats
Accuracy
Inconsistent — hard to QA
Works 24/7
Overtime pay
Turnover risk
High — constant retraining
Visibility & control
You manage a vendor managing people
Option 03

Docflow

Buildtime AI agents

Cost
Fraction of an FTE
Time to go live
Days
Scales with volume
Instantly — dial up or down
Accuracy
Rules-based, every time
Works 24/7
Yes — no extra cost
Turnover risk
None
Visibility & control
Full audit trail · change anytime
§ 04 Field reports

How leading DMEs scale with Docflow.

We keep growing without hiring. Docflow keeps work onshore and us in control. At month-end we turn on a boost and the backlog disappears — with no overtime.

VP of Operations

Regional DME · 18 states

3.4×

throughput per FTE

Submissions go out faster, errors dropped, and our team can finally focus on patients and exceptions — not copy-pasting between portals.

Director of Intake

Multi-state HME

94.7%

first-pass approval

Pilot

Show us one workflow.

We'll show you what Docflow does with it — usually live within days.

Reserve a pilot Book a call

HIPAA-compliant · BAA included · No legacy commitments